Organising an event? Got questions? We're here to help.

Read through our FAQs for event organisers. If we haven’t answered your question? Please don’t hesitate to get in touch.

  1. Click ‘Register’ and fill out your details and ensure you choose VENDOR before clicking ‘Register’.
  2. You’ll be sent a confirmation email. Check your inbox and click on the link to set your password. Don’t forget to check your junk folder as we all know emails can end up in there from time to time.
  3. Once all that is done you can login to The Fold LIVE and you are ready to create your ticketed event or experience. High five!
  4. Your account can also manage your personal bookings for events, so if you see an experience that gets you excited, you can book a ticket without having to leave your account.

Nothing. It’s free to register and free add your experience on our default Standard Plan. It’s also entirely free to manage your bookings and tickets for free experiences. If you are charging for tickets, we do take a small clip and ticket fee to cover our overheads, you know, to keep the servers running and our team fed!

If you want more help managing your event promotion and marketing, then we offer additional services that can be booked in online, or else just give us a call to chat it all through – we’re here to help.

For more detail, check out our pricing and packaging information.

We’re so excited for you to get started. Let’s do this.

  1. Login to The Fold LIVE (if you don’t have an account you’ll need to register as a vendor).
  2. Once you’ve successfully logged in, it’s time to get your event listing started, so click ‘Create event’ from the left tool bar and then work your way through the tabs.
  3. Here’s the essentials;
    1. Basic Info: Add the event / experience details. It is super-dooper-important to provide clear, concise details so visitors to your event page know exactly what’s involved. This is the information that is going to help the visitor decide if it’s the experience for them… so give ‘em aaallll the details. All the bells, whistles and unicorns. Benefits? What will they learn? How will their life be better for it? This info need to entice them to book those tickets, baby!
    2. Add image’ and upload a photo to go with your event. Y’know that saying – a picture speaks a thousand words? Well, it’s true! Use a compelling image. Clear, well-lit photos work well. If you don’t have professional photos to depict your experience, check out one of the many stock image sites to find one. Just ‘Google’ stock images. Each photo you upload will be saved in your own Media Library so you only have to upload each image once and you can use it again in the future.
    3. Ticket. You need to create a ticket, even if your event is free. Select the right seating choice, then ‘Add Ticket’. From here you can set price, number of tickets available and dates when tickets are available for booking. 
    4. Calendar. Here is where you set the date(s) for your Experience. You can set a single date / time, multiple dates /times, or a recurring series.
    5. SAVE. Please, don’t forget to save! We’ve all been there… right?!
    6. That’s it. If you prefer a simple listing, this is all you need to do to get your event up and live.
  4. There are other options to enhance your listing and give people more information. Read on if that’s for you.
    1. Gallery & Video. If you have more than one image, you can add a gallery for visitors to browse through. This is a great way for them to get a feel for the experience. Have a video? Even better! You can also add your video too.
    2. Coupon. Who doesn’t love a discount? You can create a discount code here to give select people a discount on the ticketing price. They can use the code you give them at booking checkout.

You can view all of your events under ‘Manage My Events’.

This is where you can track your overall ticket sales and check on bookings and attendees. Note: clicking refresh every two seconds doesn’t make bookings magically appear. Trust us, we tried. Humph!

If you prefer a more comprehensive picture of your ticket sales, and quite simply, love a dashboard, click ‘Manage Event’ for more dashboard happiness. You’ll find more stats and a pretty graph to monitor your bookings.

Once logged into your account, go to ‘Manage My Events’, then click ‘Manage Event’ and the attendee list can be viewed and exported under ‘Bookings’ in the left hand tool bar.

Your ticket revenue is managed by what we call ‘Payouts’.

  1. You’ll need to add in your bank details, which can be done under the ‘My Profile’ section and the ‘Payout Details’ tab;
  2. Then, once you’re event is closed and all attendees have paid, we’ll distribute the money to you, net of any fees.

There’s more information about fees on our pricing page and please also ensure that you’ve read our Terms of Service for Vendors too.

You can absolutely set up a FREE event. Customers will still go through the process of securing a ticket, they just won’t be asked to provide any payment details. Free experiences rock!

Please note that when you set-up your free experience, you still need to create a Ticket (with $0 cost) and add Calendar items (for your event dates).

We get it. It can be a hard slog getting people to register for your expereince! There are so many things you can be doing to promote your experience. Our event marketing specialists are happy to offer advice + we’ve got a load of different ways that we can help give your experience some extra lurve.

A social media post on our socials? Help with some event PR? Manage social media advertising for you? And that’s just the start. Give us a call. Send us an email. Unleash the carrier pigeon. Get in touch already! Let us help your experience SHIIIIINE!

Be entertained, learn, discover and share experiences online. Be part of a community that connects.

The Fold LIVE.

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