This Privacy Policy applies to The Fold Media Pty Ltd (ABN 59 620 741 095) trading as The Fold LIVE, its customers and vendors.

Personal information

Personal information as defined by http://www.alrc.gov.au is information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collection of personal information

Personal information collected includes, but is not limited to, name, email address, physical address, phone number and mobile number. Financial information, such as credit card numbers, used to purchase tickets are not stored. The Fold LIVE will not email requesting financial information, as this does not comply with our privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, please do not reply with details because the request may be fraudulent. Please contact us regarding emails from The Fold LIVE requesting your financial information.

Reasons for collection of personal information

Personal information may be collected when required by law, however the general use of personal information is related to supplying you with tailored service offerings that may be of benefit, communicate more effectively, ensure your experience with us is a positive one and notify you about our new service offerings, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.

Process of collecting personal information

Most personal information will be collected directly from you when you consent to communications from us. Consent may be expressed (e.g. agreeing to the use of your information by ticking a box) or implied by an action taken or not taken (i.e. agreeing to terms and conditions that contain information about the use or disclosure of your information). Your information is provided to us when you: purchase or enquire about tickets, email for more information on our listings or services, apply to work with us, participate in our competitions, claim a refund, use our website(s) or other applications. Information may also be collected during all communications with The Fold LIVE, including phone calls, written letters, emails and/or visits in person.

Information may also be collected about how you use our website(s) or applications to help us better serve you. This may be done when you click on a link from our website(s). Information is derived from cookies that identify the computer you used to access our website(s) or applications, and the cookies collect your server address; top level domain name (for example .com, .gov, .au, .net, .edu, etc); the time and date of your visit; the pages and documents you have accessed or viewed and the type of browser you are using. Cookies and other tracking technologies are used to collect your personal and non-personally identifiable information to better understand your browsing and purchasing behaviour; analyse and track website usage data; determine the popularity of certain content; deliver advertising and content targeted to your interest on our website; better understand your online activity; improve our website and your online experience; count the number of visits; and for other legitimate internal business.

Request non-collection of personal information

You are not obligated to provide us with your personal information. You may choose whether you purchase our products or services or receive communications from us. Whilst you have the choice not to provide personal information, this may impede our ability to provide you with services or products. When you directly visit our website, use a search engine or click a link you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you may download and install Google Analytics Opt-out Browser add-on . Removing or rejecting cookies may impact the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.

Cancellation of further communications

Please contact us via the details below should you wish to be removed from our contact database. This can be done at any time.

Disclosure of personal information

Personal information will not be used contrary to this Privacy Policy but may be disclosed to third parties:

  • for the purpose it was collected,
  • if we sell all or part of our business(es) and the buyer also requires your personal information,
  • to enforce our legal rights or those of others,
  • to prevent actual or potential fraud or illegal activity,
  • if we are required to do so by law.

Accessing personal information

You may contact us at any time to request modification or deletion of your personal information. All efforts will be made to correct or delete data once we have proven your identity, as per your request.

Storage of personal information

To provide excellent service, some personal information may be stored and the greatest of care will be taken to ensure this information is treated as private and confidential. Our website(s) are protected by security certificates and are built considering all modern security standards where possible. Transmitting personal data via the internet does have inherent risks, however, reasonable steps will be taken to maintain the integrity and security of any personal information we have stored, including reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information. It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us either directly or via our website if your details change. Please contact us if you do not wish to use the internet to transmit personal information. Should your information be erroneously provided to us or no longer remain valid within the constraints of this privacy policy we will securely destroy or de-identify it as soon as practicable, if lawful to do so.

Enquiries regarding security policies and practices

If you have any questions about our Privacy Policy or if you have a complaint, please contact us with your concerns and we will endeavour to respond to your request within 30 days.

Phone: 1300 968 104 (from within Australia)
Email: live@thefoldmedia.com.au (attn: Privacy officer)

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